PalmPay Recruitment job 2026 Dispute Resolution Officer Apply here

If you are the calm, detail-minded type who likes untangling problems, PalmPay’s Dispute Resolution Officer role might suit you better than a straight sales job. Every payment platform deals with failed transfers, double debits, and “I was charged but it did not go through” complaints, and this is the person who sorts them out.

The day-to-day

You investigate transaction disputes from start to finish: pulling the records, working out what actually happened, coordinating with the relevant teams or banks, and getting the customer a fair outcome within the set timelines. A lot of it is careful record-keeping and clear communication, because a dispute handled slowly or sloppily turns a small issue into a lost customer.

What usually gets you shortlisted

• A first degree, often in finance, accounting, business, or a related area.
• Some experience in customer service, operations, or payments, ideally with exposure to transaction handling.
• Sharp attention to detail and solid written communication.
• Comfort with spreadsheets and basic reporting tools.

How to apply

Head to PalmPay’s official hiring page: palmpaylimited.applytojob.com. Find the Dispute Resolution Officer listing, confirm the location, and apply online with a CV that highlights any experience resolving customer or payment issues.

One honest note

PalmPay never charges for applications or interviews. Any demand for money is a red flag, and our guide to fake recruitment scams in Nigeria explains exactly how these schemes work.

If you would rather be in a traditional bank setting, the UBA recruitment runs customer and operations tracks too.

How to make your application stand out

Dispute resolution is about trust, so your application should show you can be trusted with other people’s money and patience. In your CV, give concrete examples: a type of complaint you handled, roughly how long it took you to resolve, and the outcome. If you have worked a help desk, a bank counter, a POS float, or any role where money and records had to balance, say so plainly. Numbers and specifics beat soft phrases like good communicator every time.

Skills worth building before you apply

• Comfort with spreadsheets, since a lot of dispute work is tracking and reconciling.
• Clear, calm writing, because much of the job is explaining outcomes in messages.
• Basic understanding of how transfers, card payments and reversals work.
• Patience under pressure, since customers contacting you are often already upset.

None of this needs a special course. You can sharpen most of it on the job or with free online material, and it makes you a stronger candidate across the whole payments industry, not merely at PalmPay.

What the process can look like

After you apply online, strong candidates are usually contacted for an assessment or interview that tests how you think through a problem. Expect scenario questions, such as how you would handle a customer debited twice, rather than trick questions. Answer calmly, walk through your steps, and show that you would protect both the customer and the company.

A few common questions

What tools will I use? Expect ticketing systems and spreadsheets. Comfort reading transaction logs and spotting patterns matters more than any single piece of software.

Is it a shift role? Payments run around the clock, so some dispute desks involve shifts or weekend cover. Confirm the arrangement on the specific listing.

What makes an application stand out? Concrete examples of disputes you resolved, with timelines and outcomes, beat a generic ‘good communicator’ line every time.

Is a degree required? Dispute roles usually ask for a first degree, often in finance, business or a related field, alongside genuine attention to detail.

Related guides

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• Palmpay Recruitment 2026 Business Development Associate Registration
• PalmPay POS Repair Technician Recruitment 2026 Application
• PalmPay Flexi MFB In-Shop Sales Agent Recruitment 2026

Reviewed by Miles Obi, Careers and Scholarships Editor at Jobviza.